Support Services Specifications
Internal Services
Welcome to CubeIQ professional services web pages.CubeIQ Support and Maintenance Services Specifications.
CubeIQ's Maintenance and Technical Support Services Agreement - MTSSA is delivered according to the following specifications:
Annual - 12 month period. Multi-year contracts as option. Business hours: 5 days a week 8 hours per day duration of services (5x8). 5x12 and 7x24 as option. Unlimited telephone support during regular business hours. Unlimited access to an on-line technical database. Response time: four levels of severity with four (4), eight (8) twenty four (24) hours response time and next commercial release for low severity errors or cosmetic changes.
Commercially available updates and enhancements, are provided free of charge during the term of the agreement.This includes new releases that may provide corrections or enhancements to existing features and new features
Automatic notification and shipment of updates and enhancements to MTSSA end-users developed according to the internal product evolution path.
Preventive maintenance, allocated response and repair time, spare parts in stock and consumables availability. New software versions or releases, new product modules, optional product modules, upgrades to the licensed level of number of users and custom development are provided at a significant discount.
Expert international service and support.CubeIQ is committed to providing outstanding support for all of its hardware products, software products and solutions, no matter where they are installed around the globe. Our comprehensive services offering includes consulting, integration and customization, project and program management, onsite installation, software support and training. These offerings extend beyond traditional hardware services and provide complete turnkey support solutions to our customers.
Products covered under an MTSSA. All CubeIQ products: hardware in terms of terminal devices, individual machines or machines in full production line, commercially available software applications, third party software applications, third party application suites and custom made software applications and solutions furnished by CubeIQ can be covered under a MTSSA.
For any questions or comments please contact our support team at:
support[at]cubeiq[dot]gr &sw.support[at]cubeiq[dot]gr
For products or services inquiries please email to:
sales[at]cubeiq[dot]gr