Support Services Featues

Internal Services

Welcome to CubeIQ professional services web pages.

CubeIQ Support and Maintenance Services Features & Options.

With CubeIQ's Maintenance and Technical Support Services Agreement - MTSSA depending on the scope and the objectives you will have the following features:

Preventive maintenance.

Preventive maintenance for all hardware products, once or twice per year, according to the manufacturer directives, is Included in our MTSSA.

Allocated response and repair time.

With our MTSSA, the response time desired by each end-user, can be defined. Our technical personnel and local technical representatives resources are allocated in such a way so our response to be within the designated time.

Spare parts in stock and consumables availability.

Our MTSSA includes a list of spare parts in stock for each hardware product covered under the agreement. Quantities and types of spare parts in stock are according to the manufacturer specifications and directives. The production capacity of end-users with a MTSSA is monitored and consumables are always available. In case that consumables consumption can not be monitored, end-users with MTSSA have priority on obtaining consumables in stock.

Service packs and software updates at no charge - Bug fixes.

With MTSSA you will receive any software updates and enhancements released for your CubeIQ software products at no additional cost. This ensures that you have the latest product updates for your organization. Also software bug fixes according to severity is included, layered in three levels of severability and response / repair time.

Technical phone support.

Our MTSSA gives the ability to access CubeIQ software support experts, who can answer your questions quickly and provide the help you need to be successful. CubeIQ offers standard access to our Customer Care Center - C3, with software support engineers available from 09:00 to 17:00 (GMT+2:00), Monday through Friday.

Software updates at a significant discount.

Significant price discounts on CubeIQ's software upgrades are provided with each MTSSA. This includes new releases, new versions and next-level product enhancements.

Online technical database.

Our MTSSA also includes access to an online database, which offers software drivers, technical notes, technical tips and answers to frequently asked questions. All the commercial available technical documentation including installation guides, troubleshooting - service manuals and user manuals are posted for usage from the end-users technical staff.

Also the following options are available:

Extended support services.

Our MTSSA cover from 09:00 to 17:00 (GMT+2:00), Monday through Friday which is the standard 5 days per week, 8 hours per day duration of services. End-users requiring extended duration of services can enjoy our extended services of 5 days per week, 12 hours per day (5x12) and 7 days per week, 24 hours per day (7x24).

Multi-year contracts.

The standard term of MTSSA is annual. However multi-year contracts are available upon request.

For any questions or comments please contact our support team at:

support[at]cubeiq[dot]gr &
sw.support[at]cubeiq[dot]gr

For products or services inquiries please email to:

sales[at]cubeiq[dot]gr